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Basically what we are going to go through now are a series of steps and
methods that I have used to get more people into my websites and more
profits out of them. The format is basically that we are going to go
through 4 cornerstones that are essential to your success on the web. You
will learn the methods that I have used over the past 10 years to generate
thousands in revenue and attract tens of thousands to my websites every
week.
Now the main focus of it is essentially getting more sales from your
website. Now, it doesn’t matter if you are not actually selling anything
over the web, and most people aren’t. It could be to get more subscribers
to a newsletter or maybe you are looking to get more enquiries or more
leads. Or maybe even to get more downloads from a certain area of your
site or whatever it might be.
Whatever your main focus for your website is, this Master Class will
help you improve your website in that regard. Now you may want to take
notes as we go along as I will be motoring through things quite quickly
and I don’t mind if you pause me or whatever as we go along. Now you will
also benefit from the experiences I have built up, over a decade now, of
actually marketing and developing websites. But why should you listen to
what I have got to say?
Well, I used to actually work for ExxonMobil which is the world’s third
largest company. I jumped ship and basically set up my own business on the
Internet and now have two successful companies. One, Seniority.co.uk is
rated the UK’s number one on-line community for over-fifties and has been
featured in places like the Times, Daily Mirror and also Site of the Day
on Yahoo. My other business is Magnet4web. Magnet4web was set up,
basically to help other companies market themselves online. So that is the
pleasantries out of the way. Are you sitting comfortably? Then I will
begin.
The Four Cornerstones of Success on The Internet
Now the four cornerstones that are essential to achieving success with
your website are as follows and before we go into them what I will say is
that we are going to cover them, just now in basically overview format and
later on in the Master Class we will delve into each one in a bit more
detail.
So just now we will go over what the four cornerstones are. As I say I
haven’t dreamt these up, these are the four principals that I have used
over the past nine years to help me generate thousands of pounds worth of
revenue and attract tens of thousands of visitors to my website every
single week.
Cornerstone Number One
-
Volumes
You need obviously volumes of visitors to your website. People need to
track you down. You essentially need a website that is magnetic and not
pathetic. So what we will talk about is actually how you will grow your
profile on the web. Now there are millions and millions of words and
website and e-books and courses and seminars and audio files like this
that talk about this one single question but we will go through some
proven steps that I have used and you will be able to use to which will be
able to improve your profile.
Cornerstone Number Two
-
Targeting
Volumes mean absolutely nothing unless you are getting targeted
visitors into your website. You could be getting 10,000 visitors a day
into your site or more but if they don’t buy from you or they are not
relevant there is no point.
So we will talk about how you can pinpoint visitors, how you can target
the visitors you get into your website more effectively and that brings us
onto:
Cornerstone Number Three
–
Conversion Rate
Conversion rate is often ignored or even forgotten or not considered by
a lot of website owners. Now you probably know some website owners out
there that focus on the numbers all the time;
“You know we are getting 500 people a day!” or “Last month we got
20,000 people a day”
So what!
Conversion rate is the most important factor. If you don’t convert them
you don’t get the sales, you don’t get the enquiries, you don’t get more
people on the list.
So we will talk about how you can improve the profitability of your
website by getting more out of it; by converting more of the visitors that
you are getting in the first place.
Cornerstone Number Four
-
Testing
Now you might have heard quite a lot about testing on the web and how
important it is and we will go through a few ways that you can actually
test how your website is performing and improve on that and actually use
it to increase all the other elements that we have just covered.
So to summarise, this is what we are going to talk about – we are going
to look at;
Number one - getting more volumes of people into your website
Number two - we are going to look at improving the targeting of your
visitors coming into your website. Obviously volume on its own is not
going to do you any good. You need to have targeted visitors.
Number three - we are going to look at conversion rates. How you
actually convert more of those people that are finding you into leads,
into sales, into subscribers.
Number four - we are going to look at a couple of ways you can actually
test your web site. What is testing all about? We will go into that as
well.
Volume of Visitors
So rewinding then, let’s look at volume of visitors. Now there are
hundreds, if not thousands, of ways to get people to your website; some
more effective than others. From my experience the following three ways we
will look at are the big boys if you like. If you get these right, then
you are on the home run.
Way
Number 1 – Search
Engines
A lot of people talk about search engines and some people actually feel
that website marketing IS the search engines; that these two things are
one and the same and that absolutely hacks me off. There is nothing
further from the truth. Search engines are just one small percentage of
website marketing. Now, yes, they are important and it is important if not
essential to get a good rank on search engines but they are just one small
part of the equation.
I will try to explain just why I feel this way. If you imagine someone
visits Google.com and they type in the phrase “Golf News” a series of
results comes up, let’s just say 6 million and they click on one of the
results and they get taken to a web site that has Tiger Woods on it and
news about Tiger Woods.
Now the website owner who owns the site about Tiger Woods has just got
a visitor, Hurrah! Well no. Why? The person who had just typed in Golf
News into Google was actually looking for new items about the Volkswagen
Golf! So the website only got a visit but it was totally irrelevant, it
will not convert, that person will not buy anything to do with the sport
golf, they are not interested in articles about the sport golf, they will
disappear for every.
Now that is obviously not going to be the case with all search engine
visitors, but no matter which methods you employ, no matter how much time
you waste or devote, depending on what your state of mind is, to getting
high search engine rankings for certain phrases, there is always a chance
of what you think and what the visitor thinks, there is going to be a
mismatch there. What they expect to see and what is actually in front of
them is not the same thing.
That is why search engines, although they are important are not the
best way to get traffic. They generally provide you with a low quality of
traffic, but, they are one way to increase volumes.
Way
Number 2 –
Directories
The second big way to increase the volume of visitors is through
directories. Directories are like search engines, they are an online
resource that people use to find information but generally the quality of
visitors you get from a directory is usually much higher than you get from
a search engine. Why? Because they are categorised and people actually
drill down into the relevant areas.
So using the example from before, the person wouldn’t usually type in
“golf news” or search for something in the directory in that way, they
would actually drill down and click into the relevant categories. So they
would click recreation, leisure, motoring, manufacturers and then golf. So
the visitors you get from directories are of a higher quality, although
the quantity will usually be lower.
But if we just wind back to the beginning then numbers do not matter on
their own. It is the numbers on the end of this particular process not
what you push into your website but what actually comes out if it on the
sales front. So directories are the second way to increase volumes. What
many people don’t realise is that there are loads of directories out
there. There are directories for certain countries, for certain regions,
for certain industries, and although these directories won’t send you
masses of people, anybody who does click on a link from a directory is far
more likely to convert than somebody who has just stumbled across you
perhaps. Which brings us onto the third way to increase volumes to your
site.
Way
Number 3 -
Exchanging Links
Now this, for me, is one of the best ways to get people, targeted
people, into your website. Why? Because you are pinpointing the exact
nature of the visitor that you want. You are going out to other websites
where you feel your potential customers will be visiting and you are
exchanging links with that website.
So for example, if you are in the hotel industry, you may approach a
website owner for a tourist attraction and say “please link to us from
your tourist attraction web site”. People on the web who are visiting the
tourist attraction web site might not have booked their accommodation yet,
they see your link, click, they come straight though.
Now versus search engines and directories, links, individual links are
going to send you less traffic but the emphasis here is on relevance, on
how likely they are going to convert. That is why links are one of the
best ways of getting traffic. You have pinpointed where your visitors go
on line and you have placed a free ad, essentially, with the wording of
your choosing from another website into yours.
Now I know the reason links are an amazing way to build your profile on
the web it is not just because of the people that click on them, but also
the added benefit you get from the search engines. Now you might know that
the more links coming into your website from other places, the higher,
generally speaking, your ranking will be in the search engines. Now the
reason for that is that search engines need all the information they can
get to ascertain why a certain website should be listed number one and why
another website should be listed 1,001.
And they essentially have an equation or what they call an algorithm
that determines this. An important factor within the algorithm is how many
websites are linking to your website. So if there are two similar websites
and one has more links going into it from other places, it will generally
be listed higher in the search engines than the other ones, because the
search engines feel that sight has essentially been referred to or voted
for, or has a bigger profile on the web and that is why exchanging links
is so important.
So that is a little bit about volume of visitors and we will touch on a
couple more ideas that you can implement on improving the volumes in
moment. But as I say, volumes without targeting are pointless so let’s
move onto the second cornerstone, how you improve the targeting of
visitors.
Targeting The Right Visitors
One of the best ways to target visitors effectively is to exchange
links with the right websites in the first place. It used to be the case
that any link from another link into your website had a positive effect,
not only from visitors clicking on that link but from a search engines
point of view.
Now although that still holds true to a certain extent what has started
to happen is that search engines now will reward you more if the link to
you is from a website which is in your sector or in your industry type. So
if you are an architect, having say 100 links from casinos or human growth
hormones or whatever is not going to do you many favours, but if you have
got a few links from highly relevant places, that are related to the
architectural industry, the building industry, the commerce industry or
whatever it might be, they will have a far greater effect on your profile
than lots of irrelevant links.
So you can target your visitors more effectively by actually mapping
essentially where else they visit on line and trying to get links from
those places. Another great way to actually target your visitors is to
write articles. Now you might be listening to this and thinking;
‘Well Michael, you have told me I need to write articles. I am not an
author, I have never written a book, I am not really into writing so why
are you telling me this, what is the point?’
Article writing is one of the secrets, one of the key secrets that
people have yet to really cotton onto on the web in the terms of building
a profile. Now it is not suited for every industry. I am not, for example,
suggesting that if you were a funeral director that you start writing
articles about embalming or what ever, that is not going to work, well it
may work but probably not.
However there are businesses that it will work for and only you will
know that. What you need to do is start asking yourself “What knowledge do
I have that would be of value to others? What is my core business? What do
I know that other people don’t know or don’t know as much about?” and you
need to start putting it down in writing.
Try and get into the habit of writing an article of 400-500 words and
publishing it on the web. What do I mean by this? Well there are places
out there, website owners out there that are starving for content.
Absolutely starving for content and starving for articles. What you need
to do is track these people down. They want your free content. They will
publish your content, happily, without charge.
Now what you get in return is additional profile. At the bottom of each
article you would just put something like “If you want more information
visit our site” or “For more articles click here”. One of the best things
about this is it is FREE. Okay, so you have to actually invest time to
write the articles but there are not many ways out there to get people to
your site in large volumes that are, from the financial point of view at
least free.
I brought this up in a tele-seminar last week and I was feeling quite
happy with myself chucking this idea in here and people said “This is all
very good but what do I do now?”.
Well, what I will do is give you a few websites that you can check out
just so that you can see the idea of what I am talking about. Check these
out:-
Articlecity.com; also goarticles.com; workoninternet.com and
ideamarketers.com. Check these out and you will get an idea of what I am
talking about. You have to start pumping out articles that have a
reference through to your website and target them to the website owners of
what you are looking to provide. Now for certain industries there are a
lot of website owners looking for this stuff, obviously the Internet
marketing industry being one, or web development or marketing generally or
business growth but I am sure you will find websites specific to your
industry that are looking for the content you can provide.
So we have touched briefly on increasing volumes and we have spoken
there on targeting of your website. What we are now going to touch on is
the third cornerstone, conversion.
Improving Conversion Rate
You need to improve the conversion rates of your websites. Now a lot of
people get caught up in the numbers. They come to me and say;
“Michael, I just don’t know what to do. We are not getting sales,
nobody is signing up, we are not making any money. What is going wrong?”
They start thinking about search engines and marketing and advertising.
What they need to be doing is taking a step back and saying;
“Why aren’t the people who are already finding me doing what it is I
want them to do?”
If you can get to the bottom of that problem you might not even need to
get more people to your website if you can convert the ones that are
already finding you. Some quickfire ways on how you can improve the
conversion rate..
You have probably heard a lot of figures and the kind of average seems
to be about 4 – 5 seconds is how long you have when somebody lands on your
home page to actually convince them to remain on your site. You don’t have
long. What happens is when I come to your site - I am looking to get a
series of questions I have in my mind answered as quickly as possible.
I want to know for example;
Why you are different to your competitors, maybe where you ship to, how
many products do you have on your site
What sets you apart from everyone else in your region?
What do your customers say about you?
Do you have any testimonials?
Do you have any press coverage?
Do you have any accreditations?
What makes your product so special?
What do you actually do on this website?
I want to know all of those things in about five or six seconds.
Now it is not easy, nobody is saying that it is easy, but you do need
to get over these benefits as soon as you can on your home page. One of
the ways you can start to do this is to actually bullet point information.
Take a look at your web site and essentially pare down everything that
you think is not essential. Try to take a step back, put yourself in the
shoes of the customer and look at your website and look at every element
of the home page for example and say;
“If I removed that would my web site be any worse?”
As a customer would that make the experience any worse, would that give
me less information?
It is quite a scary thing to do. I have been down this road as well.
When you start to do this it turns around you whole perspective on what
your website is actually trying to do. I have landed on some websites, I
am sure you have seen them as well, you land on the site and it says;
“Welcome to our home page. Welcome to ABC Ltd. We were formed in 1973
and we have 50 staff. Our core services are………”
and it just goes on and on and on, boring long paragraphs. People just
don’t read like that on the web. They just want something now, they want
it yesterday. So you need to think about how your website is constructed.
Don’t put things on there that the managing director wants on there or
what you want on there or the graphic designer or developer wants on
there. Put things on there that your customer wants.
Another way you can actually improve the conversion rate is to try to
focus on one single goal for the web site or for each page. The problems I
have seen a lot of people have is that they are trying to do too much with
their web site; they are trying to sell a product; they are trying to get
people on their subscriber list; they are trying to give information to
their employees; they are trying to get new business; they are trying to
get information to customers; they are trying to give information about
the community.
Just hold fire a minute and zero in on the ultimate goal of the site.
What is the primary objective? You need to have one goal for the site
or at least one goal for each page. Now to help your thinking in this
there are really only two things that a web site should do. Your website
should do one or both of the following things. If you are in the position
that you can sell directly over the web that is what you need to do.
You need to be selling through your website. If you can’t do that, and
there are a lot of companies that can’t do that due to the type of
business they are in, then you need to be getting people’s contact
information. That is it. Just two things. Either sell to them or get their
contact information.
Once you realise that, it might not be a nice thing to hear, because
you might look at your site and think that page is now redundant, and that
page doesn’t sell anything or get contact information, that paragraph
isn’t getting contact information or selling anything it becomes a totally
different exercise.
But if you don’t focus on one of those two things then nothing is going
to happen. I know from experience people do not read through your home
page, through the about page, through the services page and then dawdle
along and click on contact and say;
“I will go to the enquiry form and see how much do you charge.”
You might get the odd one. You are not going to get 10s or 100s or
1,000s or 10,000s. You need to sell something or get contact information.
Your website needs to be a machine that does one or both of those things
and that is it. So that it conversion and how to improve your conversion
rate. Now the fourth cornerstone that is woven throughout all of these is
Testing.
Testing Your Way To Success
I will be honest with you here. I used to hate testing. I read
information about testing and it bored me to death. I could not bear to
even think, to even consider doing testing. I thought;
“No, I’m going to blag it. I don’t care. I am going to go down this
route and I am going to try this and if it doesn’t work I am going to try
something else.”
That to me was testing. What a mistake. You need to be testing
everything on your website. When you read the sort of information, you may
be listening to me now and saying;
“This sounds like so much work.”
You can start small. For example. - what you can do is look at your
home page and look at the headline you have got. I urge you to get a
headline on your home page which is not “Welcome to my homepage” or
“Welcome to our Business”. Something that grabs people.
One of the simplest tests you can do is just change that headline. So
get yourself a spreadsheet. Record how many people are coming through your
website in a month, or how many page views to the home page you are
getting per month and then from one month to the next or maybe each week,
you may want to do it over a week, change the headline and see how many
people subscribe to your newsletter if that is what you do on your home
page, or change the headline on your sales page, does that have an effect?
It is only by doing this that you are going to improve the conversion
rate once you have got the basic elements in place. A headline can
sometimes improve the conversion rate by up to 3 times / 4 times. You
could have a website at the moment that is getting enough visitors to make
you 4 times what you are getting at the moment, but you just have not
tested the right headlines or the right sign-up text or the right position
of the form or the right price for the product.
Now the thing about testing is that it does take patience; it takes
time and if your website is not attracting a massive amount of traffic in
the first place it is going to take you longer to get the test results
back. Don’t let that put you off. If you test for a month and you have
some people coming through, you have changed the headline the following
month and it gives you a 5% increase on people signing up or buying,
that’s 5% more than you had the previous month.
It is not going to get worse that than that. You test again the
following month and go on from there. So testing is crucial and I urge you
now to get a spreadsheet or some form of document and start small, only
change one thing at a time and see what effect that has.
I never really used to believe or get enthused about testing, but once
you get into it, it becomes extremely exciting because you can uncover
cash, you know profit that is there already, that is there now, if only
you knew how the best way to phrase something and that is why testing is
central to success on the web. We are coming to the end of this master
class. We have gone through, just to summarise, the four cornerstones to
getting success for your web site.
We have talked about how you can increase the volume of visitors to
your website and the three main areas to focus on there.
We have talked about how you can target visitors more effectively,
looking at the right places to link from for example.
We have looked at conversion rate, how you can improve the conversion
rate of your web site and how you can get more people converting to leads,
sales, contacts, whatever.
Then finally we looked briefly at how you can test on your web site and
how testing is so important.
So the next steps: your homework, your mission, should you chose to
accept it, is to take these things on board, take these four cornerstones
and don’t change, don’t do anything with your website unless it is
improving one or more of these four cornerstones.
If you get these four elements right you will achieve success on the
web - it is that simple. I would like to thank you again for listening. I
hope you have got as much out of it as I have doing it and if you do know
someone who you think would benefit from this master class please feel
free to send it on to them. Thanks for reading and I wish you all the best
for your business and your website.
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